Customer Satisfaction Ratings by Product FeatureFeaturePercentage of customers rating as "excellent"Design45%Durability62%Price Value28%Ease of Use71%...
GMAT Information and Ideas : (Ideas) Questions
Customer Satisfaction Ratings by Product Feature
| Feature | Percentage of customers rating as "excellent" |
|---|---|
| Design | 45% |
| Durability | 62% |
| Price Value | 28% |
| Ease of Use | 71% |
| Customer Service | 39% |
A company surveyed customers about various aspects of their product experience. According to the survey results, customers were least satisfied with the product's ______
Which choice most effectively uses data from the table to complete the statement?
Design.
Durability.
Ease of Use.
Price Value.
Step 1: Decode and Map the Passage
Passage Analysis Table
| Text from Passage | Analysis |
|---|---|
| "Customer Satisfaction Ratings by Product Feature" |
|
| "Design: 45%" |
|
| "Durability: 62%" |
|
| "Price Value: 28%" |
|
| "Ease of Use: 71%" |
|
| "Customer Service: 39%" |
|
Provide Passage Architecture & Core Elements
Main Point: The table presents customer satisfaction ratings across five product features, with percentages ranging from 28% to 71% rating features as excellent.
Argument Flow: The data shows a clear hierarchy of customer satisfaction, with Ease of Use receiving the highest excellent ratings at 71%, followed by Durability at 62%, while Price Value receives the lowest excellent ratings at only 28%.
Step 2: Interpret the Question Precisely
What's being asked? We need to complete the statement about which aspect customers were least satisfied with.
What type of answer do we need? The product feature that received the lowest satisfaction rating.
Any limiting keywords? "least satisfied" - we're looking for the feature with the lowest percentage of excellent ratings.
Step 3: Prethink the Answer
- Looking at our data, we need to identify which feature has the lowest percentage of customers rating it as excellent
- From our analysis: Price Value: 28% (lowest), Customer Service: 39%, Design: 45%, Durability: 62%, Ease of Use: 71% (highest)
- So the right answer should be Price Value with 28%
Design.
- Design received \(45\%\) excellent ratings, which is not the lowest percentage in the table
Durability.
- Durability received \(62\%\) excellent ratings, which is actually the second-highest satisfaction rating
Ease of Use.
- Ease of Use received \(71\%\) excellent ratings, which is actually the highest satisfaction rating in the table
Price Value.
- Price Value received only \(28\%\) excellent ratings, which is clearly the lowest percentage in the entire table and directly supports the statement that customers were least satisfied with this aspect