Market researcher Janet Chen studied the customer retention rates of startup company TechFlow after they implemented new onboarding procedures. She...
GMAT Craft and Structure : (Structure) Questions
Market researcher Janet Chen studied the customer retention rates of startup company TechFlow after they implemented new onboarding procedures. She observed that these enhanced procedures _____ a 40% increase in customer satisfaction scores, demonstrating the effectiveness of their strategic changes.
Which choice completes the text with the most logical and precise word or phrase?
coincided with
resulted from
contributed to
conflicted with
Step 1: Decode and Map the Passage
Part A: Create Passage Analysis Table
| Text from Passage | Analysis |
|---|---|
| "Market researcher Janet Chen studied the customer retention rates of startup company TechFlow after they implemented new onboarding procedures." |
|
| "She observed that these enhanced procedures" |
|
| "[MISSING RELATIONSHIP WORD]" |
|
| "a 40% increase in customer satisfaction scores, demonstrating the effectiveness of their strategic changes." |
|
Part B: Provide Passage Architecture & Core Elements
Main Point: Janet Chen's research showed that TechFlow's new onboarding procedures had a positive relationship with increased customer satisfaction, proving the procedures were effective.
Argument Flow: The passage establishes the research context, then presents her key finding about the relationship between procedures and satisfaction increase, and concludes by interpreting this finding as proof of effectiveness.
Step 2: Interpret the Question Precisely
This is a fill-in-the-blank question asking us to choose the best logical connector. The answer must create the right relationship between what comes before and after the blank.
Step 3: Prethink the Answer
- From our analysis, we need a word that shows the relationship between the enhanced procedures and the 40% increase in customer satisfaction
- The passage ends by saying this demonstrates effectiveness, so the relationship should be positive and show that the procedures helped cause the increase
coincided with
- This means the procedures happened at the same time as the increase but doesn't show any causal relationship needed to prove effectiveness
resulted from
- This would mean the procedures came from the increase, which is backwards
- The procedures were implemented first
contributed to
- Shows the procedures helped cause the satisfaction increase
- Matches the causal relationship needed to demonstrate effectiveness and creates logical flow
conflicted with
- This would mean the procedures worked against the increase, contradicting the point about demonstrating effectiveness